The shop eCommerce www.loSpumantediVenezia.com is owned by the firm Az. Agr. Mion Davide Part. VAT IT04095280279 REA TV355907 based in Venice.
Below we listed the conditions of sale with which loSpumantediVenezia.com work: the same should be sufficiently clear and complete to ensure purchases in complete safety and fairness mutual between seller and buyer. If you have further questions or requests, please contact our Customer Service at info@loSpumantediVenezia.com, available to customers 7 days 7.
The customer, after selecting the site eCommerce loSpumantediVenezia.com products to his liking, and have completed the time of order, shall make payment in the manner specified on the site.
The correct order is confirmed by loSpumantediVenezia.com through an email sent to the email address supplied by the customer. This confirmation message reports an order number to be used by you for any further communication with loSpumantediVenezia.com in relation to the order itself.
loSpumantediVenezia.com, at its discretion and after appropriate checks on the information entered by the customer, proceed to execute the order and subsequent shipment, sending Customer communication via email of fulfillment and shipping, and attaching to this email the tracking code that the customer can use to track his expedition.
The sales contract concluded between loSpumantediVenezia.com and the Customer shall be completed only at the time of the order, even partially, by loSpumantediVenezia.com. This acceptance is completed only when the order by loSpumantediVenezia.com and not at the time of confirmation of receipt of order referred to in the preceding paragraph. In case of failure or partial acceptance of the order, the staff of loSpumantediVenezia.com ensure timely notification to the customer by listing the reasons for the failure or partial acceptance.
By placing an order, you represent that you have read all the information provided to him during the purchase process, and accept the general terms and conditions described in this document.
It excludes any right of the Customer to damages or compensation, and any contract or tort liability for any direct or indirect personal and / or property, caused by the rejection, acceptance or partial, of an order.
All retail prices are including VAT (22%).
The price of the purchased products will be added the cost of shipping, which will vary according to the mode of payment and delivery, as well as according to the order.
The total amount of goods and services (including postage) will in any case clearly be communicated and indicated to the customer at time of order and before the conclusion of the same.
The prices shown on the shop eCommerce may be subject to change by loSpumantediVenezia.com without any prior notice to the Customer; in any case, the orders already made by the Customer before the publication of these amendments, which have been the subject of acknowledgment but that have not yet been processed by loSpumantediVenezia.com will apply the prices on the site at the time the dell 'order itself.
The prices of products may vary for vintages, sizes and special offers.
The customer may purchase products online and make payments as specified on the site www.loSpumantediVenezia.com, following the instructions for the purchase procedure.
If paying by cash loSpumantediVenezia.com amount of the order will apply a surcharge to cover the cost of collection applied in turn by the courier.
If paying by credit card, be securely processed through the platform GestPay Banca Sella, loSpumantediVenezia.com will in no case be able to know information about the buyer's credit card, which is transmitted via connection secured directly to the bank handling the transaction.
loSpumantediVenezia.com, after verifying the correct receipt of the order and sent the confirmation on receipt thereof, shall fulfill the order according to the following schedules: The statements referred to above are valid for payments made by credit card , PayPal or are to be made by cash. If the customer chooses to pay by bank transfer, loSpumantediVenezia.com shall execute the order following verification of receipt of payment (some transfers may take a few days). The order, in this case, will be processed within the first working day following the accreditation of the transfer.
within the day, if the order is made before 13:00 of a working day;
later than the first business day following the carrying out of the order, if it is made after 13.00, or is carried out on a bank holiday.
loSpumantediVenezia.com performs shipments by courier (UPS, Italian Post, SDA, GLS and DHL), which offer a tracking service of the package sent. The delivery time to the customer, then the custody of the parcel from the courier loSpumantediVenezia.com, depend exclusively on the courier himself.
No responsibility can be attributed to loSpumantediVenezia.com in case of delay in the order or the delivery of the order by the courier.
loSpumantediVenezia.com strongly advised to indicate at the time of purchase, a delivery address which is always a person in a position to take delivery of the package (by way of example: owning your own home or trusted people, office, retail store, etc.).
In the case of non-collection of the material in storage at the warehouses of courier, due to the repeated inability to deliver to the address specified by the Customer, the package will be returned to loSpumantediVenezia.com. The costs for a possible later delivery will be charged to the customer.
In the event that the package, for whatever reason, should not be withdrawn to the Customer, any refund of the order amount will be net of shipping costs incurred, which will then be charged to the customer even if they were offered for particular commercial reasons.
loSpumantediVenezia.com disclaims any liability for any direct or indirect in any way resulting from the non-collection of products.
Upon delivery of the goods by the courier, the customer is required to check that the packaging is not damaged, or wet or otherwise altered, including the sealing materials (ex. Tape). Any damage must be immediately reported to the carrier making the delivery, as specified in the following point. Once signed the document courier delivery, the customer can not in fact make any objection about the appearance of what was delivered.
If a customer receives a package from loSpumantediVenezia.com visibly damaged by courier, (broken packaging or visibly stained by the leakage of wine from any broken bottles), will have to do the following:
if it is more packages, dismiss the damaged package to the sender only by signing the bill of the courier "With Reserve". We will provide a new shipment;
but if it is a dispatch from a single package, reject the shipment to the sender; as above, we will ensure the restoration of the expedition.
In case you run out of a product displayed for sale, the customer will be contacted by Customer Service loSpumantediVenezia.com for replacement; if the customer can not find in our catalog no replacement product, loSpumantediVenezia.com return the sums paid.
Upon receipt of the products the customer is required to verify that they are as specified in the purchase order. Any problems are not detectable by the external conditions at the time of delivery (ex. related correspondence or completeness of the products received) must be reported by e-mail ainfo@loSpumantediVenezia.com within 10 days of delivery.
On loSpumantediVenezia.com products are physically available in stock. The availability of items in stock is constantly monitored, however there may be little communication delays between the actual stock at the warehouse and the situation reported on the website. Consequently, the availability of the article in some rare cases it may not be 100% guaranteed.
Should one or more items ordered were not available for immediate shipment, will care of our staff, depending on the consistency of the order and the time horizon of reassortment, choose (in its sole discretion) to proceed with one of the following solutions:
escape immediately available material and send the missing products as soon as again available at no charge for the additional shipping charges;
contact the customer who will choose whether to receive the material in a lump delaying the fulfillment of the order or reverse order products not readily available.
The images and videos on the site are provided for informational purposes and may not be fully representative of what the product delivered, due to possible variations of labels, vintages, wrappers or packaging from the manufacturer. By way of example, the vintages of wines are always those indicated on the product sheet unlike those shown on the photographs of the bottles that can bring years other than those marketed.
Use of the site is forbidden to minors. The purchase of the products is restricted to individuals older than 18 years.
The purchase of the products is restricted to users as "consumers" ( those which carry out the purchase for consumption purposes and do not make it the subject of trade or business, however, with consequent resale to third parties of the goods carried in any capacity ). loSpumantediVenezia.com reserves the right not to evade or block any purchase order if he finds that it comes from non-consumer users.
The sale and shipment of the products are at present limited to the Italian territory. loSpumantediVenezia.com will then fulfill orders that provide for the delivery of products outside the Italian territory.
In accordance with the resolution of the Tax number 274 / E / 2009 and Article 22 of DPR No. 633/1972, loSpumantediVenezia.com work in e-commerce indirect, which is assimilated to mail order sales. loSpumantediVenezia.com therefore not subject to the obligation to issue an invoice or other tax documents such as purchase receipt as the fees of the sales are recorded in a special register in accordance with Article 24 of DPR No. 633/1972.
The customer who wants to receive regular electronic invoice can request it by indicating in their data (Account Information section) your Tax Code and by requiring loSpumantediVenezia.com to invoice emailing info@loSpumantediVenezia.com the subject in the number of 'order for which you require the invoice (which, according to Law 244/2007 will be issued under relief from VAT). Such a request to issue invoice must be received with order itself.
Purchases made at loSpumantediVenezia.com are subject to the discipline of Legislative Decree no. 206/05, which guarantees the customer the right to withdraw for any reason, the purchase contract.
The conditions because the customer can take advantage of the right of withdrawal is the following:
assets purchased and returned must be substantially intact
the right of withdrawal is reserved only for natural persons
shipping costs for returning the goods to loSpumantediVenezia.com will be charged to the customer
packaging to be used for the return of goods must be the original ones, if not, loSpumantediVenezia.com reserves the right to charge the customer the cost of 1,50 € for each bottle packaging not returned.
his arrival at the warehouse, the goods will be examined to assess any damage or tampering (the substantial integrity of the returned is an essential condition for the exercise of the right of withdrawal); therefore recommend the utmost care in the preparation of the package
to exercise this right, the customer must send info@loSpumantediVenezia.com a notice to that effect, according to the procedure as outlined in "Procedure to be followed in case of withdrawal."
The customer, if want to exercise the right of withdrawal, should send an email to info@loSpumantediVenezia.com within 14 days of receipt of merchandise. The notice shall include the declaration of intent to exercise the right of withdrawal, indicating the following data:
order number and order date;
products to be subject to withdrawal (identifying them with the part number);
their bank (IBAN) or PayPal account.
Subsequently, the customer must:
wait for an e-mail communication from the Customer Service loSpumantediVenezia.com.it authorizing the return
return the goods covered by the withdrawal only after receiving the aforementioned authorization by Customer Service; the shipment must also be carried out no later than 15 days from the date of the email authorization to:
loSpumantediVenezia.com will reimburse the customer within 14 working days from receipt of goods, catering to credit the customer the amount corresponding to the value of the goods resulting from the order. In this amount will not be including shipping costs borne by the customer. This is in accordance with art. 5, paragraph 6, of Legislative Decree n. 185 of 22/05/1999. The customer can not be compensated in the event that the products subject to withdrawal are lost, or obtain loSpumantediVenezia.com damaged by resending performed by the customer.
These General Conditions are governed by Italian law, as well as any Contract of Sale, and are subject to Italian jurisdiction.
Any dispute relating to the General Conditions of Sale or the Contracts will be under the exclusive jurisdiction of the Court of Venice, subject to the applicability of the mandatory law for the protection of consumers.
In case of problems, requests, complaints or suggestions, please send an email to: info@loSpumantediVenezia.com